Shipping, Returns & Warranty

This page covers how we ship, what to do if a parcel is not delivered, returns, and warranty. Questions? Email support@linqs.in.

Shipping

Our two couriers

We ship across India. You choose the courier at checkout.

Delivery times are estimates. They can vary with your location and the courier network. Custom-branded products need 1–2 extra business days to make before we dispatch them.

Before you place your order

• Check the full address, including house number and landmark.
• Check the PIN code.
• Give a phone number that you will answer.
• Make sure someone will be at the address to receive the parcel.

Tracking your order

When we dispatch your order, we email you:

• the tracking number,
• a link to track the parcel, and
• the expected delivery date.

Undelivered parcels

Speed Post

• The postman usually does not call before delivery.
• If nobody is home, India Post keeps the parcel at your local post office.
• It stays there for about a week. Collect it with your tracking number.

Blue Dart

• Blue Dart calls the phone number on your order before it delivers.
• That number must be correct, and you must answer the call.
• Blue Dart makes 3 delivery attempts and holds the parcel in between.
• Your order is prepaid, so you usually do not need a delivery PIN.
• Just make sure the address is correct and someone is there.

If the parcel comes back to us

A parcel can come back to us if the address was wrong or incomplete, nobody was available, or the delivery was refused. We will email you when it arrives. You then choose one option:

• Blue Dart costs more because Blue Dart also charges us to bring the parcel back.
• You can give us a corrected address when you choose to re-ship.
• If we do not hear from you within 15 days, we will refund you.
• If the courier made the mistake, we re-ship for free.

Returns

What you can return

You can return a product within 7 days of delivery if:

• it is unused and in its original condition,
• it is in its original packaging with all accessories and papers, and
• you have proof of purchase, such as the order email or invoice.

These cannot be returned:

• Custom-printed cards with your own design, unless they arrive defective or damaged.
• Digital Smart QR Code orders. We email the QR files to the address on the order, so they cannot be returned or refunded once the order is placed.

How to start a return

1. Email support@linqs.in with your order number, the reason, and photos if relevant.
2. We reply with return instructions within 24 hours.
3. After we receive and check the product, we refund your original payment method within 5–7 business days. We email you when the refund starts.

Warranty

Every LINQS NFC product has a 1-year warranty from the date of purchase. It covers the original buyer only and cannot be transferred.

What is covered

• Manufacturing defects in materials or workmanship.
• NFC failure: the product stops tapping or connecting with compatible phones under normal use.
• Print problems: fading, peeling or defects in the printed design under normal use.

What is not covered

• Damage from misuse, accidents or careless handling
• Damage from extreme heat or cold, water or chemicals
• Changes or repairs made by anyone other than us
• Normal wear and tear

How to make a claim

1. Email support@linqs.in with your order number, purchase date, and a description of the problem with photos or a video.
2. We review your claim within 48 hours.
3. If the warranty covers it, we send you a replacement.