Shipping, Returns & Warranty

At LINQS, we are committed to delivering your premium NFC products safely and on time. Below you will find all the information you need about shipping, returns, and our warranty coverage.

Shipping

Delivery Timeline

All orders are delivered within 3-5 business days across India. Custom-branded NFC products may require an additional 1-2 business days for production before dispatch.

Shipping Partners

We work with trusted logistics partners to ensure safe and timely delivery:

• BlueDart - Premium express delivery for metro cities
• DTDC - Reliable pan-India coverage including tier-2 and tier-3 cities

Tracking Your Order

Once your order is dispatched, you will receive an email with:

• Tracking number for your shipment
• Direct tracking link to monitor delivery status in real-time
• Estimated delivery date

For any shipping-related queries, contact us at support@linqs.in.

Returns

Return Policy Terms

We accept returns within 7 days of delivery under the following conditions:

• Product must be unused and in its original condition
• Item must be in original packaging with all accessories and documentation
• Proof of purchase (order confirmation email or invoice) is required

Note: Custom-printed cards with personalized designs are not eligible for return unless they are defective or damaged.

Digital Smart QR Code orders: Smart QR Code files are generated and emailed to the buyer email ID on the order. They are not eligible for return or refund after order placement.

How to Initiate a Return

To request a return, share your order number, reason for return, and photos of the product (if applicable). Email us at support@linqs.in for assistance.

Our support team will review your request and provide return instructions within 24 hours.

Refund Timeline

Once we receive and inspect the returned product, refunds are processed within 5-7 business days to your original payment method. You will receive an email confirmation once the refund is initiated.

Warranty

What is Covered

All LINQS NFC products come with a comprehensive warranty that covers:

• Manufacturing defects - Any defects in materials or workmanship
• NFC functionality - If your LINQS NFC product fails to tap or communicate with compatible devices under normal use
• Print quality issues - Fading, peeling, or defects in the printed design that occur under normal use

Warranty Duration

Your LINQS NFC product is covered for 1 year from the date of purchase. This warranty applies to the original purchaser only and is non-transferable.

What is Not Covered

• Physical damage caused by misuse, accidents, or improper handling
• Damage caused by exposure to extreme temperatures, water, or chemicals
• Unauthorized modifications or attempts to repair the product
• Normal wear and tear from regular use

How to Claim Warranty

To file a warranty claim, contact our support team:

Email: support@linqs.in
Please include: Your order number, date of purchase, and description of the issue with photos or videos.

Our team will review your claim within 48 hours and arrange for a replacement if the issue is covered under warranty.